After trying to connect it myself, I called the Amazon Hotline. The rep just kept telling me to do the same things over and over. He finally put me on HOLD and never returned. Very disappointed in the service. My Kindle Paperwhite will not connect to my WiFi. I've bought various books, Kindle Editions, and my account says "Delivered to device", but nothing appears on my Paperwhite because it will not connect to my WiFi.
I've read various "How to They all begin "Make sure your device has the latest software version". Stupid, stupid, stupid, stupid, stupid. God almighty, does Amazon not employ anyone with a brain cell? Does anyone have a solution which does not require my Paperwhite to have the latest software? My software is 5. I understand the latest version is 5. Does that really matter? I have connected my Paperwhite to my network many times in the past. That's how I downloaded all the books currently on my device.
So what has changed? Have you tried to connect your mobile hotspot? If you even cannot connect the hotspot, you can contact the Amazon customer support to request the technical support or return or exchange your kindle. Thanks for the suggestion. I did try this the other day, but I couldn't connect. I just tried it again, and this time it did connect.
Now at least I have a way of downloading my books. While I have a connection I thought I'd try updating the software, but the "Update your Kindle" option is still greyed out. Thanks again. You can try this: - Download the latest software file to your computer - Connect your kindle to your computer via USB - Drag the file to your kindle Then, go to your kindle and the update option should be available.
After trying various things, the fix was simple with a subtle difference from other suggestions we found on the web as follows: 1 - Turn off the Xfinity gateway router for 10 minutes i. This process worked twice now so should be attempted either first or if no other process works. I am having the same problem with a two-year old Kindle Paperwhite. In the past week, I have been unable to connect to the internet. I went through all the steps, including resetting to the factory defaults at the last.
When I restarted the Kindle, I could only get to the set-up Wifi screen and no further. When I enter the password, I get the same message that it connects to Wifi, but not the Internet. Solution 2 Check your wireless connection and ensure it works properly.
How to: Disconnect the wifi and reconnect it again. If it still doesn't works, you can disconnect the current wifi and connect to your mobile hotspot. If this can help you download the kindle books, that means there must be some problem with your wireless connection.
Low battery level may cause the poor internet connection. So please ensure the battery is charged sufficiently. If your kindle book or kindle app get stuck during the book downloading, you can delete the book from your kindle app and try re-downloading it from your kindle cloud.
If the Kindle books keep stucking, then delete the kindle app and re-download it. Then try to download the kindle books again. Solution 4 Let it alone and try to download the Kindle books about 1 or 2 hours later.
It could be the server-side issue if your kindle book get stuck at "pending". This can be proved by the feedback from Amazon side: we're facing the technical issue with our website and we've reported this to our technical team, and they're working on it.
This issue will be fixed within hours. This information helps us design a better experience for all users. To learn more about cookies, please see our Cookie policy. To learn more about how we use and protect your data, please see our Privacy policy.
Skip to search Skip to help categories Skip to footer. It used to work, but within the past couple months it stopped working We have experienced the same issue. Initially we reset the Kindle Fire to the original state, downloaded the Xfinity Stream App, rebooted and launched the app. We continually get "Connection Error So first to Amazon and they verified that all is up to date and working. Also Netflix and Amazon stream shows just fine.
We'll back to the "Connection Error Two days latter we received a call from Xfinity support original technican escalated and they said that nothing was wrong with our equipment or the actual connections.
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